By Marilyn M. Singleton, MD, JD.
In Law and Order re-runs after some tragedy has occurred, prior to grilling the victim’s family the police officer quickly states the obligatory phrase, “I’m sorry for your loss.” It is sterile, meaningless, and as heartfelt as the streaming digital “Thank you” at the automated gas pump.
Fortunately, genuine compassion has been given another reprieve. Pennsylvania recently became the 37th state to enact an “apology law.” When there is an unanticipated outcome of medical care, apology laws ...